How can a CX Ambassador effectively handle situations where a customer is expressing frustration or anger, while still working towards a positive resolution and maintaining a professional demeanor?

A CX Ambassador can effectively handle situations where a customer is expressing frustration or anger by actively listening to the customer's concerns, empathizing with their emotions, and remaining calm and composed. They can acknowledge the customer's feelings, take ownership of the issue, and work collaboratively with the customer to find a solution that meets their needs. By demonstrating patience, understanding, and a willingness to help, the CX Ambassador can turn a negative experience into a positive one and leave the customer feeling valued and satisfied.