How do you approach handling a customer's complaint when they are dissatisfied with your product or service, and what steps do you take to ensure that they leave feeling valued and satisfied?

When a customer is dissatisfied with our product or service, we approach handling their complaint with empathy and understanding. We listen attentively to their concerns, apologize for any inconvenience caused, and take immediate steps to address the issue. We strive to find a satisfactory solution that meets the customer's needs and expectations, and follow up to ensure their satisfaction. Our goal is to make the customer feel valued, heard, and ultimately leave with a positive experience.