How do you approach handling customer complaints that may require more than just a simple solution, and what strategies do you implement to ensure a satisfactory resolution for both the customer and the company?

When handling customer complaints that require more than a simple solution, I first listen attentively to the customer's concerns and empathize with their situation. I then work collaboratively with the customer to understand the root cause of the issue and develop a customized solution that addresses their specific needs. Throughout the resolution process, I maintain open communication with the customer, provide regular updates on progress, and ensure that their feedback is incorporated into the final resolution. By prioritizing transparency, empathy, and collaboration, I aim to achieve a resolution that not only satisfies the customer but also strengthens their trust in the company.