How do you approach handling customer complaints that may require more than just a simple resolution, and how do you ensure that both the customer's needs and the company's interests are met in the process?

When handling customer complaints that require more than a simple resolution, I first listen attentively to the customer's concerns to understand the root cause of the issue. I then work collaboratively with the customer to find a mutually beneficial solution that addresses their needs while also aligning with the company's policies and interests. By maintaining open communication, showing empathy, and being transparent throughout the process, I strive to ensure that both the customer's satisfaction and the company's reputation are upheld.