How can CX ambassadors effectively handle challenging customer interactions while still maintaining a high level of emotional intelligence and active listening skills?

CX ambassadors can effectively handle challenging customer interactions by remaining calm and composed, actively listening to the customer's concerns without interrupting, and showing empathy towards their emotions. They can also practice reflective listening to ensure they understand the customer's perspective and validate their feelings. Additionally, CX ambassadors can use positive language, maintain a positive attitude, and focus on finding solutions to the customer's problems rather than getting defensive or argumentative.