How can employees proactively gather feedback from customers to identify areas for improvement in their customer service skills and ensure they are meeting customer expectations?

Employees can proactively gather feedback from customers by using surveys, comment cards, and online feedback forms. They can also engage in active listening during interactions with customers to understand their needs and concerns. Additionally, employees can ask for feedback directly by requesting customers to share their thoughts and suggestions on the service provided. By analyzing this feedback, employees can identify areas for improvement in their customer service skills and ensure they are meeting customer expectations.

Keywords

feedback customers improvement customer service skills expectations

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