How can gamification in training programs help team members develop a sense of ownership and accountability in their role within the customer experience ecosystem?

Gamification in training programs can help team members develop a sense of ownership and accountability by providing clear goals and objectives for them to work towards. By incorporating elements such as leaderboards, rewards, and recognition, team members are motivated to take ownership of their performance and strive for improvement. The competitive nature of gamification can also foster a sense of accountability as team members are encouraged to take responsibility for their actions and outcomes in order to succeed in the game-like environment. Overall, gamification can create a more engaging and interactive training experience that empowers team members to take ownership of their role within the customer experience ecosystem.