How do you envision the relationship between artificial intelligence-powered chatbots and human customer service agents evolving in the future to enhance the overall customer experience?

In the future, artificial intelligence-powered chatbots and human customer service agents are likely to work collaboratively to provide more efficient and personalized customer support. Chatbots will handle routine inquiries and tasks, freeing up human agents to focus on more complex issues that require empathy and critical thinking. This collaboration will enhance the overall customer experience by providing quicker responses, 24/7 availability, and seamless handoffs between chatbots and human agents based on the complexity of the issue. As AI technology continues to improve, chatbots will become more sophisticated in understanding natural language and emotions, further enhancing the customer service experience.