How can companies ensure that their CX awards program not only rewards individual achievements, but also promotes collective efforts and teamwork in delivering exceptional customer service?

Companies can ensure that their CX awards program promotes collective efforts and teamwork by incorporating team-based metrics and goals into the evaluation criteria. This can include measuring overall team performance, collaboration, and communication. Recognizing and rewarding teams as a whole, rather than just individuals, can also help foster a culture of collaboration and shared success. Additionally, providing opportunities for team members to provide feedback and input on the program can help ensure that it aligns with their values and encourages teamwork in delivering exceptional customer service.