In what ways can companies create a culture of resilience and adaptability among employees to ensure they continue to deliver exceptional customer service in the face of unexpected challenges or disruptions?

Companies can create a culture of resilience and adaptability among employees by fostering open communication, providing ongoing training and development opportunities, encouraging a growth mindset, and leading by example. By promoting a supportive and collaborative work environment, employees are more likely to feel empowered to overcome challenges and adapt to changing circumstances. Additionally, recognizing and rewarding employees for their ability to navigate unexpected disruptions can further reinforce a culture of resilience and adaptability.