How can companies ensure that remote employees are not only connected to the overall customer experience culture and values of the company, but also actively contributing to its growth and success while working from different locations?

Companies can ensure that remote employees are connected to the overall customer experience culture and values by regularly communicating the company's mission, vision, and values through virtual meetings, training sessions, and newsletters. They can also foster a sense of belonging and inclusion by organizing virtual team-building activities and recognizing remote employees' contributions publicly. To ensure remote employees are actively contributing to the company's growth and success, companies can set clear expectations and goals, provide regular feedback and support, and offer opportunities for professional development and advancement. Additionally, creating a culture of trust, autonomy, and accountability can motivate remote employees to take ownership of their work and drive results.