In what ways can companies ensure that remote employees feel connected to the customer experience culture, leading to increased customer satisfaction and loyalty?

Companies can ensure that remote employees feel connected to the customer experience culture by regularly communicating the company's values, mission, and goals. Providing remote employees with training on customer service best practices and ensuring they have the necessary tools and resources to effectively engage with customers can also help. Encouraging remote employees to share customer feedback and success stories with their colleagues, and recognizing and rewarding exceptional customer service efforts can further foster a culture of customer-centricity among remote workers. Regular virtual team meetings, social events, and opportunities for collaboration can also help remote employees feel connected to their colleagues and the overall customer experience culture.