In what ways can companies ensure that their remote employees feel connected to the overall company mission and values, and how does this connection impact their ability to deliver exceptional customer experiences as CX ambassadors?

Companies can ensure remote employees feel connected to the overall company mission and values by regularly communicating the mission and values, providing opportunities for virtual team building activities, and fostering a culture of transparency and open communication. When remote employees feel connected to the company's mission and values, they are more likely to be engaged and motivated to deliver exceptional customer experiences as CX ambassadors. This connection helps remote employees understand the importance of their role in representing the company's values and delivering outstanding customer service, ultimately leading to higher customer satisfaction and loyalty.