How can leaders ensure that their company culture not only empowers employees to become passionate advocates for customer experience, but also fosters a sense of teamwork and collaboration among employees?

Leaders can ensure that their company culture empowers employees to become passionate advocates for customer experience by clearly communicating the importance of customer satisfaction and providing training and resources to support this goal. To foster a sense of teamwork and collaboration among employees, leaders can encourage open communication, recognize and reward teamwork, and create opportunities for cross-functional collaboration. By setting a positive example, promoting a shared vision, and creating a supportive and inclusive work environment, leaders can cultivate a culture that prioritizes both customer experience and teamwork.