How can organizations ensure that their onboarding process not only introduces new employees to the company culture and values, but also fosters a sense of ownership and motivation in driving customer experience innovation within the organization?

Organizations can ensure their onboarding process introduces new employees to company culture and values by incorporating interactive training sessions, mentorship programs, and team-building activities. To foster a sense of ownership and motivation in driving customer experience innovation, organizations can provide opportunities for new employees to contribute ideas, participate in cross-functional projects, and receive recognition for their contributions. Additionally, establishing clear goals and expectations for new employees, as well as offering ongoing support and feedback, can help them feel empowered to drive innovation in customer experience within the organization.