How would you go about fostering a sense of ownership and accountability among employees at all levels in order to ensure that the company culture of prioritizing customer satisfaction is ingrained in the organization's DNA for the long term?

To foster a sense of ownership and accountability among employees at all levels, I would start by clearly communicating the company's values and expectations regarding customer satisfaction. Encouraging open communication and feedback channels would help employees feel empowered to take ownership of their roles and responsibilities. Implementing performance metrics tied to customer satisfaction goals, and recognizing and rewarding employees who consistently prioritize customer satisfaction, would further reinforce the importance of this value within the organization. Additionally, providing ongoing training and development opportunities to help employees understand the impact of their work on customer satisfaction would help embed this culture into the organization's DNA for the long term.