In what ways can companies incentivize collaboration between departments to ensure a customer-centric approach is maintained over the long term?

Companies can incentivize collaboration between departments by implementing cross-functional teams that work together on customer-centric projects. They can also establish clear communication channels and regular meetings to ensure alignment and information sharing. Additionally, creating a reward system that recognizes and celebrates collaborative efforts can motivate employees to prioritize a customer-centric approach. Providing training and resources to help employees understand the importance of collaboration and its impact on customer satisfaction can also be effective in maintaining a customer-centric focus over the long term.