How can companies ensure that empathy is not just a buzzword, but a genuine and ingrained value that drives decision-making and interactions at all levels of the organization?

Companies can ensure that empathy is not just a buzzword by incorporating it into their core values and mission statement, ensuring that it is consistently communicated and reinforced throughout the organization. This can be achieved through training programs, leadership modeling, and performance evaluations that prioritize empathy as a key competency. Additionally, creating a culture of open communication, active listening, and understanding diverse perspectives can help employees internalize empathy as a guiding principle in their interactions and decision-making processes. Ultimately, embedding empathy into the organizational culture requires ongoing commitment and effort from leadership, employees, and all stakeholders to make it a genuine and ingrained value that drives behavior and decision-making at all levels.