How can leaders ensure that new employees not only understand the company's Customer Experience goals, but also feel personally invested in achieving them, leading to a culture of empowerment and innovation within the organization?

Leaders can ensure that new employees understand and feel personally invested in the company's Customer Experience goals by clearly communicating these goals during onboarding and throughout their employment. They should provide training and resources to help employees see how their individual roles contribute to the overall customer experience. By recognizing and rewarding employees who exemplify the desired behaviors and values, leaders can create a culture of empowerment and innovation that motivates employees to actively contribute to achieving the company's Customer Experience goals.