How can businesses ensure that their employees feel empowered to provide honest and constructive feedback, ultimately leading to a more transparent and collaborative work environment that supports the development of a customer-centric culture?

Businesses can ensure that their employees feel empowered to provide honest and constructive feedback by creating a safe and open communication environment where feedback is encouraged and valued. This can be achieved through regular feedback sessions, training on effective communication skills, and establishing a culture of trust and respect. Additionally, leaders should lead by example by being open to receiving feedback themselves and taking action on the feedback provided. By fostering a culture of transparency and collaboration, businesses can support the development of a customer-centric culture where employees feel empowered to share their insights and ideas for continuous improvement.