How can companies ensure that their employees are motivated and engaged in consistently delivering exceptional customer experiences, and what role does leadership play in fostering a culture of customer-centricity within the organization?

Companies can ensure that their employees are motivated and engaged in consistently delivering exceptional customer experiences by providing training and development opportunities, recognizing and rewarding outstanding performance, and fostering a positive work environment. Leadership plays a crucial role in fostering a culture of customer-centricity within the organization by setting clear expectations, leading by example, and empowering employees to make decisions that prioritize customer satisfaction. Effective communication, support, and alignment of goals between leadership and employees are also essential in creating a customer-focused culture.