How can companies ensure that their employees are consistently motivated and engaged in delivering exceptional customer service, and what role does company culture play in fostering a customer-centric mindset among employees?

Companies can ensure that their employees are consistently motivated and engaged in delivering exceptional customer service by providing regular training and development opportunities, recognizing and rewarding outstanding performance, and fostering a positive work environment. Company culture plays a crucial role in fostering a customer-centric mindset among employees by setting clear expectations, values, and priorities that prioritize customer satisfaction. A strong company culture that emphasizes the importance of customer service can instill a sense of pride and purpose in employees, leading to increased motivation and engagement in delivering exceptional service.