How can leaders ensure that new employees maintain a strong emotional connection to the company's Customer Experience goals over time, and what innovative methods can be used to inspire and motivate them to consistently strive for excellence in this area?

Leaders can ensure that new employees maintain a strong emotional connection to the company's Customer Experience goals by consistently reinforcing the importance of these goals in all communications and actions. They can also create a supportive and inclusive work environment where employees feel valued and empowered to contribute to the company's success. Innovative methods to inspire and motivate employees to consistently strive for excellence in this area include gamification, personalized recognition, and ongoing training and development opportunities focused on customer experience. Additionally, leaders can involve employees in decision-making processes related to customer experience initiatives to foster a sense of ownership and commitment.