How can companies ensure that their employees are actively engaged in fostering a culture of continuous learning and improvement around CX values, and how can they incentivize and reward employees for their contributions to enhancing long-term success and customer satisfaction?

Companies can ensure that their employees are actively engaged in fostering a culture of continuous learning and improvement around CX values by providing ongoing training and development opportunities, encouraging open communication and feedback, and leading by example through demonstrating a commitment to customer-centric values. To incentivize and reward employees for their contributions to enhancing long-term success and customer satisfaction, companies can offer recognition programs, performance-based bonuses, career advancement opportunities, and other meaningful rewards that align with their overall goals and values. By creating a supportive and empowering work environment, companies can motivate employees to actively contribute to the company's success and ultimately drive positive outcomes for both the organization and its customers.