How can companies ensure that their employees are fully engaged and committed to implementing CX guidelines in their daily practices, and what role does company culture play in fostering a customer-centric mindset among employees?

Companies can ensure that employees are fully engaged and committed to implementing CX guidelines by clearly communicating the importance of customer experience, providing relevant training and resources, and recognizing and rewarding employees who exemplify customer-centric behaviors. Company culture plays a crucial role in fostering a customer-centric mindset among employees by setting the tone for how customer interactions are valued and prioritized, encouraging collaboration and empathy, and empowering employees to make decisions that prioritize customer satisfaction. By creating a culture that values and supports customer-centric practices, companies can ensure that employees are motivated and aligned with CX guidelines in their daily work.