How can companies ensure that their immersive training methods not only instill customer experience goals and values in new employees, but also foster a culture of empathy and understanding towards customers in all aspects of the business?

Companies can ensure that their immersive training methods instill customer experience goals and values in new employees by incorporating real-life scenarios and simulations that allow employees to practice handling customer interactions. To foster a culture of empathy and understanding towards customers in all aspects of the business, companies can provide ongoing training and support to reinforce the importance of empathy in customer interactions. Additionally, companies can encourage open communication and feedback between employees and customers to help employees better understand the needs and perspectives of customers. By consistently reinforcing the importance of empathy and understanding in customer interactions, companies can create a culture where employees prioritize customer satisfaction and build strong relationships with customers.