How can companies create a culture of empathy within their customer experience teams to ensure that empathy training has a lasting impact on customer outcomes beyond just the initial training period?

Companies can create a culture of empathy within their customer experience teams by incorporating empathy into their core values and mission statement. They can also provide ongoing training and support for employees to reinforce the importance of empathy in customer interactions. Additionally, leaders can role model empathetic behavior and recognize and reward employees who demonstrate empathy in their interactions with customers. By creating a supportive and empathetic work environment, companies can ensure that empathy training has a lasting impact on customer outcomes.