How can individuals cultivate empathy and understanding in conflict resolution to bridge the gap between conflicting parties and facilitate a more harmonious resolution process?

Individuals can cultivate empathy and understanding in conflict resolution by actively listening to both parties involved, seeking to understand their perspectives and emotions without judgment. They can also practice putting themselves in the other person's shoes to gain a better understanding of their experiences and motivations. Additionally, individuals can ask open-ended questions to encourage dialogue and create a safe space for both parties to express their feelings and concerns. By demonstrating empathy and understanding, individuals can help bridge the gap between conflicting parties and facilitate a more harmonious resolution process.