How can companies ensure that empathy is ingrained in their company culture across all departments, not just within customer experience teams, to enhance overall customer satisfaction and loyalty?

Companies can ensure empathy is ingrained in their culture by promoting open communication and collaboration among all departments. They can train employees at all levels on the importance of empathy and provide ongoing support and resources to help them practice it in their daily interactions. Additionally, leaders should lead by example and demonstrate empathy in their actions and decisions, creating a culture where empathy is valued and rewarded. By integrating empathy into all aspects of the company, employees will be better equipped to understand and meet the needs of customers, ultimately leading to increased satisfaction and loyalty.