How can companies encourage a culture of empathy beyond just implementing empathy-building programs, to ensure that empathy becomes ingrained in the company's values and practices over the long term?

Companies can encourage a culture of empathy by leading by example, with leadership demonstrating empathy in their interactions and decision-making. They can also prioritize empathy in hiring and promotion decisions, ensuring that employees who exhibit empathy are recognized and rewarded. Additionally, companies can create opportunities for employees to share their experiences and perspectives, fostering a sense of connection and understanding among team members. Finally, regular training and communication about the importance of empathy in the workplace can help reinforce its value and ensure it remains a core part of the company's culture.