How can companies create a culture that fosters empathy and customer-centric thinking among employees to enhance the understanding and appreciation of internal customer experience stories throughout the organization?

Companies can create a culture that fosters empathy and customer-centric thinking among employees by incorporating empathy training into their onboarding process and ongoing professional development programs. They can also encourage open communication and collaboration across departments to ensure a holistic understanding of the customer experience. Additionally, leaders can lead by example by demonstrating empathy and prioritizing customer needs in decision-making processes. By consistently reinforcing the importance of customer-centric thinking and sharing internal customer experience stories, companies can create a culture that values and appreciates the impact of these stories on the organization as a whole.