How can companies effectively cultivate a culture of empathy and emotional intelligence within their CX Ambassador teams, and what role does leadership play in modeling and promoting these important skills within the organization?

Companies can cultivate a culture of empathy and emotional intelligence within their CX Ambassador teams by providing ongoing training and development opportunities focused on these skills. Leadership plays a crucial role in modeling and promoting empathy and emotional intelligence by demonstrating these qualities in their own interactions with employees and customers. Leaders should also prioritize hiring individuals who possess these traits and create a supportive environment where team members feel valued and heard, leading to improved customer experiences and stronger relationships with clients.