"How can companies create a workplace culture that fosters empathy, communication skills, and customer-centric values among all employees, not just those in customer-facing roles?"

Companies can create a workplace culture that fosters empathy, communication skills, and customer-centric values by implementing training programs that focus on these skills for all employees. Encouraging open communication and collaboration across different departments can also help employees understand the importance of empathy and customer-centric values. Setting clear expectations and goals that prioritize customer satisfaction can further reinforce these values throughout the organization. Additionally, recognizing and rewarding employees who demonstrate empathy and strong communication skills can help reinforce these behaviors among all employees.