How can we ensure that empathy and active listening become ingrained in the company culture, rather than just being seen as temporary initiatives or trends?

To ensure that empathy and active listening become ingrained in the company culture, it is essential to lead by example, starting from the top leadership down to all employees. Training programs and workshops can be implemented to educate and reinforce the importance of these values. Regular feedback and recognition for demonstrating empathy and active listening can also help to reinforce these behaviors as part of the company's core values. Additionally, integrating empathy and active listening into performance evaluations and promotion criteria can further solidify these qualities as integral to the company culture.