How can organizations create a culture of open communication, recognition, and support to foster emotional connections between employees and CX goals, ultimately leading to sustained success and engagement over time?

Organizations can create a culture of open communication by encouraging transparent and frequent communication at all levels. Recognition can be fostered by acknowledging and celebrating employee achievements and contributions. Support can be provided through mentorship programs, professional development opportunities, and a supportive work environment. By prioritizing emotional connections between employees and customer experience goals, organizations can create a sense of purpose and alignment that leads to sustained success and high levels of employee engagement over time.