How can leaders encourage and foster a strong emotional connection between new employees and Customer Experience goals in order to drive long-term customer loyalty and advocacy?

Leaders can encourage emotional connections by clearly articulating the importance of Customer Experience goals and how they impact the overall success of the organization. They should lead by example and demonstrate a genuine passion for delivering exceptional customer service. Leaders can also create a supportive and inclusive work environment where new employees feel valued and empowered to make a difference in the customer's journey. By providing ongoing training and development opportunities, leaders can help new employees understand the significance of their role in creating memorable experiences for customers, ultimately driving long-term loyalty and advocacy.