How can organizations create a company culture that fosters emotional connection and dedication towards customer experience goals among new employees, leading to increased employee retention and customer loyalty?

Organizations can create a company culture that fosters emotional connection and dedication towards customer experience goals among new employees by emphasizing the importance of customer satisfaction during onboarding and training. Providing opportunities for employees to directly interact with customers and see the impact of their work can also help build a sense of purpose and connection. Encouraging open communication, feedback, and recognition for employees who excel in customer service can further enhance dedication towards customer experience goals. By prioritizing employee well-being, offering professional development opportunities, and creating a positive work environment, organizations can increase employee retention and ultimately foster customer loyalty through consistently high-quality service.