How can a company ensure that their leadership team consistently demonstrates role model behavior in fostering a customer-oriented culture, and what measures can be taken to address any gaps in this behavior to maintain a strong customer-focused mindset within the organization?

A company can ensure that their leadership team consistently demonstrates role model behavior in fostering a customer-oriented culture by setting clear expectations and values around customer service, providing ongoing training and development opportunities, and holding leaders accountable for their actions. To address any gaps in behavior, measures such as regular feedback sessions, performance evaluations tied to customer satisfaction metrics, and implementing a rewards and recognition system for customer-focused behavior can help maintain a strong customer-focused mindset within the organization. Additionally, creating a culture of transparency and open communication can help identify and address any issues or gaps in behavior promptly.