How can companies ensure that their onboarding processes not only promote a customer-centric mindset among new employees, but also cultivate a sense of ownership and accountability towards delivering exceptional customer service?

Companies can ensure that their onboarding processes promote a customer-centric mindset by incorporating customer service training into orientation sessions and providing new employees with a clear understanding of the company's customer service values and expectations. They can cultivate a sense of ownership and accountability by setting clear goals and performance metrics related to customer service, providing ongoing support and feedback, and recognizing and rewarding employees who demonstrate exceptional customer service. Additionally, companies can encourage new employees to take ownership of their interactions with customers by empowering them to make decisions and resolve issues independently, while also fostering a culture of collaboration and teamwork to ensure consistent and exceptional customer service across the organization.