How can companies ensure that their onboarding process not only instills a customer-centric mindset in new employees, but also fosters a culture of empathy and understanding towards the diverse needs and backgrounds of their customers?

Companies can ensure that their onboarding process instills a customer-centric mindset in new employees by incorporating customer service training and emphasizing the importance of putting the customer first. They can foster a culture of empathy and understanding towards diverse customer needs and backgrounds by providing diversity and inclusion training, encouraging open communication, and promoting a customer-centric mindset at all levels of the organization. Additionally, creating opportunities for new employees to interact with diverse customers and hear their stories can help build empathy and understanding.