In what ways can companies go beyond traditional methods to truly immerse their employees in a customer-centric culture, and how can they leverage technology to enhance the customer experience and measure the impact of their efforts?

Companies can go beyond traditional methods by implementing immersive training programs that focus on empathy and understanding customer needs. They can also create a culture that encourages employees to constantly seek feedback and engage with customers directly. Technology can be leveraged to enhance the customer experience through personalized interactions, streamlined communication channels, and data analytics to track customer satisfaction and loyalty. By using technology to measure the impact of their efforts, companies can identify areas for improvement and make data-driven decisions to continuously enhance the customer-centric culture.