How can companies effectively foster a customer-centric culture across all levels of their organization, from frontline employees to upper management, to ensure a seamless and consistent customer experience?

Companies can effectively foster a customer-centric culture by clearly defining and communicating their customer service values and expectations to all employees. Training programs should be implemented to educate and empower frontline employees to prioritize customer satisfaction. Upper management should lead by example and actively demonstrate their commitment to putting customers first. Regular feedback mechanisms should be in place to gather insights from customers and employees, allowing for continuous improvement in delivering a seamless and consistent customer experience.