How can organizations ensure that their customer-centric culture becomes ingrained in every employee's daily activities and decision-making processes, rather than just being a superficial initiative?

Organizations can ensure that their customer-centric culture becomes ingrained in every employee's daily activities and decision-making processes by clearly communicating and reinforcing the importance of customer satisfaction at all levels of the organization. Providing ongoing training and development opportunities that focus on customer-centric principles can also help employees understand the value of prioritizing customer needs. Additionally, leaders can lead by example by consistently demonstrating customer-centric behaviors and recognizing and rewarding employees who embody these values in their work. Regularly collecting and analyzing customer feedback can also help employees understand the impact of their actions on the customer experience and make more informed decisions.