How can companies ensure that their employees are consistently embodying a customer-centric mindset in their daily interactions, and what strategies can be implemented to reinforce this behavior throughout the organization?

Companies can ensure that their employees consistently embody a customer-centric mindset by clearly communicating the importance of customer satisfaction and providing ongoing training and development opportunities focused on customer service. Implementing performance metrics that measure customer satisfaction and incorporating customer feedback into employee evaluations can also reinforce this behavior. Additionally, creating a culture that values and rewards customer-centric behavior, such as recognizing and celebrating employees who go above and beyond for customers, can help to embed this mindset throughout the organization.