How can companies effectively communicate and reinforce a customer-centric culture to ensure long-term success and sustained employee engagement?

Companies can effectively communicate and reinforce a customer-centric culture by consistently emphasizing the importance of customer satisfaction in all aspects of the business, from leadership down to frontline employees. They can also provide regular training and development opportunities to help employees understand the value of customer-centricity and how to deliver exceptional service. Recognizing and rewarding employees who demonstrate customer-centric behaviors can further reinforce this culture. Additionally, creating a feedback loop where employees can share their ideas and experiences related to customer service can help drive continuous improvement and maintain sustained employee engagement.