How can companies ensure that their customer-centric culture not only empowers employees to champion exceptional customer experiences, but also fosters a strong sense of collaboration and teamwork among staff members across all departments?

Companies can ensure their customer-centric culture empowers employees by providing training and support to help them deliver exceptional customer experiences. They can foster collaboration and teamwork by creating cross-functional teams that bring together employees from different departments to work towards common goals. Encouraging open communication, recognizing and rewarding teamwork, and promoting a shared vision of putting the customer first can also help build a strong sense of collaboration among staff members. Regular feedback and opportunities for employees to share ideas and best practices can further strengthen teamwork and alignment across departments.