How can companies effectively foster a customer-centric culture within their organization, especially when faced with resistance or indifference from certain employees or departments?

Companies can effectively foster a customer-centric culture by clearly communicating the importance of customer satisfaction and aligning all departments with this goal. They can provide training and resources to help employees understand the value of putting customers first. Additionally, companies can incentivize and reward customer-centric behavior to encourage buy-in from resistant employees or departments. It is important for leadership to lead by example and consistently reinforce the importance of a customer-centric approach in all aspects of the organization.