How can companies effectively incentivize employees from different departments to collaborate on customer experience knowledge, and what role does leadership play in fostering a culture of cross-departmental collaboration within an organization?

Companies can effectively incentivize employees from different departments to collaborate on customer experience knowledge by implementing rewards or recognition programs for successful cross-departmental collaborations. Leadership plays a crucial role in fostering a culture of cross-departmental collaboration by setting clear expectations, providing resources and support for collaboration efforts, and leading by example through their own collaboration with other departments. By creating a culture that values and encourages collaboration, leadership can help break down silos and promote a more cohesive and customer-centric approach within the organization.