How can companies ensure that empathetic listening becomes a consistent practice in the workplace, rather than just a one-time effort?

Companies can ensure that empathetic listening becomes a consistent practice in the workplace by integrating it into their organizational culture, providing ongoing training and development opportunities for employees to improve their listening skills, setting clear expectations and accountability measures for empathetic listening, and fostering a supportive and inclusive work environment where employees feel valued and respected for their perspectives. Additionally, leaders can role model empathetic listening behavior and encourage open communication across all levels of the organization to reinforce the importance of active listening and empathy in the workplace.