How can companies ensure that their cross-functional training programs not only bridge the gap between different CX-related roles, but also create a lasting culture of collaboration and teamwork within their organization?

Companies can ensure that their cross-functional training programs bridge the gap between different CX-related roles and create a lasting culture of collaboration and teamwork by first identifying the specific skills and knowledge each role needs to excel in their job. They should then tailor the training program to address these specific needs and provide opportunities for employees from different departments to work together on real-life projects or simulations. Additionally, companies should encourage open communication, feedback, and recognition of each other's contributions to foster a sense of unity and shared goals among employees. Finally, ongoing reinforcement and support from leadership, as well as regular assessments of the program's effectiveness, will help sustain a culture of collaboration and teamwork within the organization.